I am a vodafone mobile customer. I am registered for DND (Do not disturb) since a long time (> 8 months). Still after this, I am getting calls from Companies regarding loans, credit cards and insurance on a regular basis.
As per National Do Not Call Registry website (http://ndncregistry.gov.in/ndncregistry/index.jsp):
“To discourage the telemarketers who make calls to the numbers registered in Do Not Call List, a provision has been made whereby Rs.500/ – shall be payable by the telemarketer to the service provider for every first unsolicited commercial communication (UCC) and Rs.1000/- shall be payable for subsequent UCC. There is a provision for disconnection of the telemarketer telephone number / telecom resource if the UCC is sent even after levy of Rs.500/- & Rs.1000/- tariff. In case of non-compliance to the Telecom Unsolicited Commercial Communications Regulations, 2007, the Service Provider is also liable to pay an amount by way of financial disincentive, not exceeding Rs.5000/- for first non-compliance of the regulation and in case of second or subsequent such non-compliance, an amount not exceeding Rs.20,000/- for each such non-compliance.”
I had complained to Vodafone many times regarding this but they are unable to take any action.
It seems DND policy is of no use in this country. There is no solution.
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Next time an insurance agent calls threaten them for legal action. It worked for me.
However suppose you have an ICICI account, your mobile number will be with them and banks use it for cross selling creditcards, insurance etc. You can put an end to that by calling their customer care.
If things are getting worse, file a case with the consumer court.
Also make sure you dont give your mobile number to those guys who stand outside every mall promising free vacation/holidays.
I already have done all these things.
3 times filed complaint with consumer forum.
Have registered with all major banks for DND separately thru their website.
Supreme court rightly says that this country needs Do-Call Registry and not a Do-Not-Call registry.
Every time I complained to Vodafone, I got following reply:
We have registered your concern regarding the unwanted solicitation calls received on your Vodafone number. As per the TRAI guidelines, the details shared by you will be forwarded further to the telecom operator brand from where the call has been initiated to take the necessary actions. We would request you to provide us with the next 21 days for the same.
After reading many posts about second income calculator your article gave me the right thoughts i was searching for.
vodafone is such a bastard .. every day they send me a sms
any way .. do any one kno any mobile service provider who do not disturb by default ..
@XYZ,
There is no provider who provides DND by default.
If anyone of you is from Delhi, lets get together & take some legal action & get some compensation. Contact me on roxx_gagan@yahoo.com
sir i am a vodafone cutomer and i am getting advertise continue through sms add of carrer launcher , so what to do plz help me how to do stop on that or complaint on CL
@Sudheer
You must call Vodafone customer care @ 111 and complain to them providing the sender details, content and time of messages.
still getting calls after registering…..
what to do ?
Hi Pankaj,
I have lodge a complaint in Consumer court as my DND service is still not activated aftre 1 yr. Is it mandate to invlove TRAI as a party? My service provider has replied that case should be dismissed due to non involvement of mandate party i.e. TRAI.
Kinldy reply
Rgdrs
BRV
@Bharat
Service provider generally activates DND services and adds the number to registry maintained by TRAI. You can file a case against your service provider and there is no need to involve TRAI as a party as you are not directly interacting with TRAI.
Hi Pankaj,
Thnx for your reply. So can I directly reply that TRAI is not a mandate party in DND case as said by IDEA advocate. Can you please give me some clause or case number of DND in which consumer won and TRAI was not a prty so that as an example I can show the same in my next hearing i.e. 29 dis month.
Rgards
BRV
@Bharat
There is a famous case of Nivedita Sharma. You can search same on google.
Here is link to high court case: http://delhicourts.nic.in/Jan10/Cellular%20Operators%20Vs.%20Nivedita%20Sharma.pdf
Hi Pankaj,
Being as a lay man I am not able to undersatnd all the mention points in case. I am sorry to disturb you again but Is this mean that any consumer can file a case in consumer forum against service provider without including TRAI as a party. Sorry for so much quetions but its really important for me. and thanx for your time and patience in advance..
Rgards,
BRV
@Bharat
Like you, I am also a common man and have little knowledge of law. I am actually a software engineer and share knowledge to spread awareness.
However, I have tried to understand the case, there are 3 cases in it. One each against cellular operator, TRAI and telemarketer. So case can be filed against any of the 3.
Dear Panka,
You are not alone ,I am also suffering with this problem I registered for DND 3 years back & regularly getting calls from telemarketing ,It is true that there is no solution to it.
The best way is “Don’t reply them when they call”
I get around 450 sms within a week & now I have stoped reading sms.
Also tell me the solution if you get.
Ravi RAnjan Sharma
09810033631.
@Ravi
Even don’t reply to than is also not a solution as not all unknown numbers are tele marketers.
SMS are a huge problem now-a-days with bulk sms cost going down to 3-4 paisa and mobile database available for cheap.
I keep sending these phone numbers to my provider (vodafone) in complaints, but they are unable to take any action.
Now thinking for filing a case against Vodafone, TRAI and some marketers.