As Per a mail I got:
What is common between OM SHANTI OM, KARAN ARJUN and www.core.nic.in. It is same reincarnation story and in next avatar, mission accomplished. let me tell you the story and reaffirm our belief in reincarnation.
July 2006, Core center as an NGO, funded by Ministry of Consumer Affairs with a mandate to become self sustainable, signed a contract with us. We became their turn-around managers and we invested all of what we had because we knew this will make a huge next generation internet innovation, which was very much in line with our values to enhance life of people using technology.
We spent first 6 months, in which we did research, innovated their internal processes, strengthened up their management and discovered a business model. On 16th April 2007, we went LIVE on core.nic.in and soon it was a hit. Not only with consumers, who got benefited, but also with companies, who could avoid on litigation, display their customer responsiveness while retaining their customers by handling their grievances. In 3 months, we had more than 100 companies signing up, more than 100 complaints per day and we started getting compliments from every where as revenues from companies started coming in. The best was when researchers from Hamburg University, Germany visited our office and included this application in their report as finest innovation.
But then, It happened like Hindi movies. Our passion became our obsession and we forgot that we are dealing with Government and we throughout did not follow normal practices of getting contract from NGO’s and government. Core Management changed and leading names in consumer movement took over. For some reason they did not like us and stopped all our payments, fired their staff and they did everything which you can imagine from Hindi Movies.
Till November 07, we still continued our services to keep our promise and allegiance towards companies and consumers with a hope that management of Core Center will come around and for that we even visited ministry of consumer affairs Secy and Jt Secy few times. Yes Trust us, they have huge offices, Tea is excellent and they have all latest technological
gadgets to serve their country and they really listened to us and assured us to resolve the issues. But nothing happened and actually nothing was supposed to happen, but that we learnt very late after burning huge losses which went un-appreciated.
On the other hand, we had line managers of customer care team of member companies calling us and appreciating our work because that helped them with their daily work pressure in an amicable manner.
This was the story till interval (Feb. 08). Picture abhi baki hai mere Dost.….
thanks for all the emails and calls from consumers across India and companies asking us to restore the service, we are now reincarnating as www.whitelibra.com but as you know from all reincarnation stories, this time it is much bigger and powerful than last time so that it can not be killed. We called it whitelibra.com because we want to play balancing act, like we did last time, but with a larger scale. We were firm believers that there is a gap between consumers and brands and both are right. It is matter of providing a platform where interaction can happen.
Whitelibra.com will now give out complete customer life cycle to brand. For consumer it means that they can blog their reviews, suggestions and grievances which goes to companies. Besides if there are cases, which need to go to consumer court, cases will move to court automatically after a stipulated time frame. In simple words, become member of whitelibra.com and anything related to consumer issue is taken care of in time bound manner. We have battery of lawyers and also we have created access for all conusmer courts to receive such cases which are not redressed by a brand.
For brands, it means getting complete market research on their products and services, retaining their customers and having a yardstick to measure their success. For the first time, customer service team would be able to reflect to the management, gaps in offerings of products or in marketing and demonstrate how they are emerging to be the biggest brand builders for the company. In addition, companies will be able to advertise their services, access complete info on consumers and make up sale and cross sale. There would be lead generation which your dealers would love you for. Now, you do not need to keep your mouth shut.
This is just to begin with, we have already worked out phase one and phase two to deliver more value to consumers and companies and in phase two, we will help companies with bad customers and arbitration. Companies will be able to rank consumers based on their track record. So in terms of size, we are now talking about connecting top management, media agency, PR agency, customer care, legal deptt of one company on the same platform with consumers and at back end all consumer courts are linked across the nation.
While we were struggling to survive in our previous birth and failed, we launched 2 more successful ventures using the same technological platform. www.saferindia.com with Dr. Kiran bedi on police reforms and www.campusyogi.com to connect all campuses with HR directly and do entire campus recruitment online. With these 3 properties, we are now well positioned to become leading Digital cross media company and there are few more properties to come this year.
www.whitelibra.com is live now and soon it will open up for everyone with new dresses and look and feel with more powerful functionalities.
From PankajBatra.com, post www.core.nic.in is reincarnating
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thanx pankaj. through google search we discovered this link and were happy to note that you have blogged our communication. let us know if we can do something for you. site is now up and functional and we are getting good response from companies to particiapte…
have been cheated by white libra site. They promised a whole lot of things. They took membership fees of 999/- from me. however from last 6-7 months i am not getting any response from their email id. They promised to send me some complain draft that also has not come in. Login page and forgot password page on whitelibra.com site is giving error. I am sure they have cheated many more people like me. I checked with ministry of consumer affairs and they told me not to deal with them as they are not authorised to do anything. Please let me know if anyone else has faced this issue.
You cannot solve problems individually. It is like shifting them from one repository to another without big value add. If you want to add value to the bottom of the pyramid, the services need to be free, show the results and value addition before people can contribute.
A comprehensive and integrated platform which ties up all stakeholders together in a seamless way using latest user friendly technologies to fight issues and unleash the collective power of the peopleis the way forward.
Await their launch in few weeks time !!!
I am Omprakash Dube having a shop in Dhanlaxmi Apartment located at upper Govind Nagar Malad (East) Mumbai 97. I am having the possession of this shop from April 06 and So far I have cleared all the maintenance dues toward Society. Suddenly in month of April 09, Society has raised a bill of Rs.50, 008, saying that; this is arrears pending from 2004. When I approached to the chairman and Secretary, they are unavailable to discuss this matter.
I have cleared every month’s bill and the status of the same was always apparent in the next bill received by me.
This kind of approach by the Society committee is spiteful and unjustified; hence I seek the help of consumer court forum.
With thanks
Omprakash Dube
Mr Omprakash,
The best is to send a plain paper complaint by post to consumer forum. U need no layer or any other help.
Mr.Navin-Can you please advise me the address where I have to post my complaint and if it is to be in attention of …..someone? Thanks for your guidence. Omprakash
on sunday 27/june/2009 i purchased 3 new connection from idea sales man after four day when i enquired when all the three numbers where not i got to know that these no where already in use.
now all i want is new three no with 786 in last.
the no which they have issued are 9540016786
9540026786 and
9540076786
please look after the matter as soon as possible
thanking you
javed habib
9911362786
sir, mera nam madhwa nand tripathi hai. mai gram/post jamurawan, tahsheel maharajganj, dist. raibareli, uttar pradesh ke rahne wala hoo, maine Dhvr shadi ki kaiset ek dukandar se banbei thi, lekin poora pement dene ke bed bhi ogkendar meri kaiset nhi de rha hai. dukendar ka nem, rajkumer singh hai. aur uski dukan maikro webe computers and printing press ke nem se hai, jo ki supar market thana/tahsheel mahrajganj, dist raibareli up me hai, maine conjumar cort ke jariye ak notise bhijwai hai jiska koi jawab nhi aya. lihaja mujhe online complene karne pad raha hai, plese meri madat kares
@Madhwa,
Please file your complaint here : http://www.ccccore.co.in/
कृपया अपनी शिकायत यहाँ दर्ज कराये http://www.ccccore.co.in/
Dear, Sir
2002 la loan ghet hote me nehme hapta bharaycho pan pahta pedheci jaga chenag jhalee hotee taya ni aamala kahich messeg dila nahi natar 2010 la notic pathiwale plese pathe pedhee custerale jar hapata nahi bharla tar which notic pathwatat
RS 12000 aata te 24000 thousand magatat
dear sir
hi i am “ketan mehta” me gujrat se rajkot city ka rehne wala hu. mene rajkot ki “sbs bank” fulchab chowk wali branch me karib 2 sal pahele apna ac open karvaya tha my a/c no s/b 66011035838 hai jo pichle 6 mahino se mene tranjsection karna bandh kar diya tha or vo mujhe dur lagti thi is liye mene apna a/c vaha se transfar kar k uni road wali branch me a/c laya par vaha mujhe meri pass book nahi di gayi mene uske manager ko kaha to usne kaha upar se hi nahi ayi hai to me folchab chowk wali branch me gaya or waha pucha to un logo ne kah ki hamne to idhar se vaha bhej di hai fir pass book se tang aa kar mene apna a/c close karna chaha to mene apna a/c close karvaya to mere a/c me ab tak 1000 rs to pade hi the par in logo ne mera a/c close hua to sor 617 rs mujhe vaps diye maine jab manager se pucha to usne bataya ki tumne minimum balance nahi rakhi thi jab ki pichle 6 month se mere a/c me 1000 rs the to usne kaha atm ka 50 rs debit kiya hai or 200 rs do bar minimum balance na hote huye debit kiya hai to meri aapse reqest hai ki aap pls meri help kijiye mera mo no hai +919904324098
from : ketan mehta gujrat (rajkot)
@Ketan,
Please file your complaint here at banking ombudsman: https://secweb.rbi.org.in/BO/compltindex.htm
maa punjab ludhiana ka rehne vala hu. mera factory ka fire jo ki haryana punjab hight court ma chal raha tha .vo case ma 06.12.2009 ko jeet gaya ho.per mujha insurance company wala abhi tak pasa nahi de raha ha. plz mera help kara
@Sanjay
You may file complaint in consumer forum on this website: http://www.ccccore.co.in/
sir main pnp ka rehne vala hun.maine apne phn pr caller tune lgvayi thi lekin jb band krvayi to hui ni.phr costmur care ko kaha to unhone age complaint kr di aur kaha ki apke paise ni katenge lekin kt gye . ab aap mjhe age complaint krne ki site btayein.thanks
R/SIR,
MY NAME IS RAVI FROM HISAR. MY PROBLEM IS THAT THE ICICI BANKS CALLS AND SMS OF A PERSON NAMED PARVEEN ARORA. IN SMS THEY WARN ME TO PAY AMOUNT WHICH USED BY THE PARVEEN BY CREDIT CARD. I TOLD THEM MANY TIMES THAT DONT SEND MESSAGE BECAUSE IT IS MY NUMBER WHICH I BOUGHRT LAST 8 MONTS FROM IDEA COMMUNICATIONS HISAR. THE CALLER WHO CALLS ME , I REMEMBER HIM OR HER SEVAL TIMER THAT IT IS MY NUMBER AND THEY ALWAYS TOLD THAT THEY HAVE UPDATE INFORMATION BUT THEY CALLS AND SMS ME.
I WARN SERVAL OF TIMES BUT IN VAIN . AT LAST I COMPLAINT U. PLEASE HELP ME
RAVI VERMA
raviverma9001@gmail.com
@RaviVerma
You may complain regarding this on http://www.ccccore.co.in or http://ncdrc.nic.in
Hi Ravi,
We are the customer service team at ICICI Bank and are sorry to hear about your experience. We’ll contact you and work to address your issue at the earliest.
Regards,
ICICI Customer Service Team.
I got my family insured for medical shield by not so good company Iffco Tokio.Last week my wife had operatioin.Iffco Tokio refused the claim stating that in first year this type of operation is not covered.They never gave any such list while taking money.Nor they sent any such list.Above all we were insured with Bajaj Allianze last year too.No lapse.Iffci Tokio agent explained us that i will get continution benefits as we were already covered.That agent still stand by his statement n claimed its computer operator’s mistake.Assesing agency Paramount Health services( tpa) Pvt ltd when contacted confirmed that this claim should not have been rejected but since last year policy is not mentioned in the computer its rejected.They asked me to contact my insurance company to rectify the mistake.what should i do beside asking them to rectify the mistake in their computer.
@HarpinderPalSingh
You may complain regarding insurance companies on this url: http://www.irdaindia.org/grievancescell.htm